Terms and Conditions

1. Introduction

Welcome to Flighter.app ("we," "our," or "us"). By accessing or using our website at flighter.app (the "Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our Service.

Flighter.app provides temporary flight reservation services for visa application and travel documentation purposes only.

2. Service Description

2.1 What We Provide

Flighter.app creates temporary flight reservations with valid Passenger Name Records (PNRs) that can be used for:

• Visa applications
• Travel proof documentation
• Embassy appointments
• Consulate submissions

2.2 What We Do NOT Provide

Our service DOES NOT provide:

• Actual airline tickets
• Confirmed flight bookings
• Boarding passes
• The right to board any aircraft
• Travel insurance
• Guaranteed acceptance by embassies or consulates

3. Pricing and Payment

3.1 Service Fees

Our current pricing is:

• One-way flight reservation: $12 USD
• Round-trip flight reservation: $15 USD
• Flight + Hotel reservation: $25 USD

Prices are subject to change without notice. The price displayed at checkout is the final price you will pay.

3.2 Payment Processing

• All payments are processed securely through Stripe
• We accept major credit cards and debit cards
• Payment must be completed before reservation creation
• All prices are in USD unless otherwise stated

3.3 No Hidden Fees

The price you see at checkout is the total price. We do not charge any additional fees, service charges, or taxes beyond the displayed price.

4. Airline-Controlled Reservation Validity

4.1 Genuine Reservations at Issuance

Flighter.app provides genuine airline reservations created through official airline and global distribution systems. Each reservation is valid and verifiable in the airline's records at the time it is issued and delivered to you.

4.2 Airline-Determined Validity

The duration for which a reservation remains active is determined solely by the airline and its reservation systems. Flighter.app does not control, and cannot guarantee, how long any reservation will remain active after issuance.

4.3 Typical Duration; No Guarantee

Although reservations commonly remain active for approximately 48 to 72 hours, they may expire, be cancelled, or be released earlier depending on airline inventory management, route demand, fare availability, seat allocation policies, and other operational factors. Any reference to typical validity periods on our website or in communications is provided for general information only and does not constitute a guarantee.

4.4 Airline Cancellation Rights

Airlines may cancel or release held reservations at any time without notice, including when seats are required for fully paid passengers or due to internal operational decisions. Flighter.app has no ability to prevent, reverse, or override such airline actions.

4.5 No Extension or Reactivation

Flighter.app has no control over airline reservation systems and cannot extend, reactivate, restore, or guarantee the validity period of any reservation once it has expired, been cancelled, or been released by the airline. If you require an active reservation, you must create a new reservation and pay the applicable fee.

4.6 Status Changes Do Not Affect Genuineness at Issuance

You acknowledge that a reservation's status may change after issuance—including expiration or cancellation by the airline—and that such changes do not mean the reservation was not genuine or verifiable when originally provided.

4.7 Visa and Embassy Considerations

Visa authorities, embassies, and consulates are generally aware that airline reservations may expire or be cancelled after issuance. Airline systems and records may continue to confirm that a reservation was valid at the time it was created, even after it is no longer active.

4.8 Limitation of Liability

To the fullest extent permitted by law, Flighter.app is not responsible for visa decisions, visa refusals, appointment outcomes, travel disruptions, losses, damages, or expenses of any kind arising from expired, cancelled, modified, or released reservations, including any consequences related to embassy, consulate, airline, or government verification processes.

4.9 Your Documentation Responsibilities

You are solely responsible for ensuring that your application documentation—including flight reservations—meets the requirements of the relevant embassy, consulate, airline, or government authority, and for obtaining new documentation if your reservation is no longer active when required.

5. Refund Policy

5.1 No Refunds

• Change of travel plans
• Visa denial or rejection
• Reservation expiration
• Incorrect information provided by user
• User dissatisfaction
• Embassy or consulate rejection

5.2 Technical Failures

If our system fails to generate a reservation after successful payment, we will:

• Automatically issue a full refund within 5-7 business days, OR
• Create your reservation manually at no additional cost

5.3 Chargebacks

Initiating a chargeback or payment dispute for a successfully delivered service may result in:

• Account termination
• Legal action
• Reporting to fraud prevention agencies

For complete details, please see our Refund Policy.

6. User Responsibilities

6.1 Accurate Information

You must provide:

• Accurate email address
• Valid phone number
• Correct travel dates
• Accurate passenger information
• Valid airport codes

6.2 Proper Use

You agree to:

• Use reservations only for visa/documentation purposes
• NOT attempt to board flights with our reservations
• NOT use our service for illegal purposes
• NOT resell or redistribute our reservations
• NOT abuse or exploit our service

6.3 Age Requirement

You must be at least 18 years old to use our Service. By using our Service, you represent that you are at least 18 years old.

7. Intellectual Property

7.1 Ownership

All content on Flighter.app, including but not limited to website design and layout, logos and branding, text and graphics, and software and code is owned by Flighter.app or its licensors and is protected by copyright, trademark, and other intellectual property laws.

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Service for personal, non-commercial purposes only.

8. Disclaimers and Limitations of Liability

8.1 Service "As Is"

Our Service is provided on an "AS IS" and "AS AVAILABLE" basis without any warranties of any kind, either express or implied.

8.2 No Guarantees

We do NOT guarantee:

• Acceptance by any embassy, consulate, or government agency
• Accuracy of flight information
• Availability of specific routes or airlines
• Uninterrupted or error-free service
• That reservations will meet your specific needs
• That any reservation will remain active for a specific duration after issuance

8.3 Limitation of Liability

8.4 Force Majeure

We are not liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to acts of God, government actions, war or terrorism, technical failures of third-party services, or internet/telecommunications failures.

9. Data Protection and Privacy

9.1 GDPR Compliance

We are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

9.2 Data We Collect

We collect and process:

• Email address
• Phone number (optional)
• Travel dates and destinations
• Payment information (processed by Stripe)
• IP address and browser information

9.3 Your Rights

Under GDPR, you have the right to access your personal data, rectify inaccurate data, request deletion of your data, object to data processing, data portability, and withdraw consent at any time.

To exercise these rights, contact us at privacy@flighter.app

For complete details, please see our Privacy Policy.

10. Third-Party Services

10.1 Service Providers

We use third-party services including:

• Stripe: Payment processing
• Railway: Hosting and infrastructure
• Vercel: Website hosting
• Supabase: Database services
• Resend: Email delivery
• Amadeus: Flight data (optional)

These providers have their own terms and privacy policies.

10.2 No Endorsement

We are not responsible for the content, policies, or practices of any third-party websites or services.

11. Prohibited Activities

You may NOT:

• Use our Service for any illegal purpose
• Attempt to hack, reverse engineer, or compromise our systems
• Use automated scripts, bots, or scrapers
• Create fake or fraudulent reservations
• Impersonate any person or entity
• Resell or redistribute our reservations
• Abuse customer support or dispute legitimate charges
• Violate any applicable laws or regulations

Violation of these prohibitions may result in immediate termination of your access and legal action.

12. Termination

12.1 By Us

We reserve the right to suspend or terminate your access at any time, refuse service to anyone for any reason, and modify or discontinue the Service without notice.

12.2 By You

You may stop using our Service at any time. Termination does not entitle you to a refund.

12.3 Effect of Termination

Upon termination, your right to use the Service immediately ceases, outstanding reservations remain valid until expiration, and sections of these Terms that should survive termination will continue to apply.

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of the applicable jurisdiction, without regard to conflict of law principles.

13.2 Arbitration

Any dispute arising from these Terms or your use of our Service shall be resolved through binding arbitration, except where prohibited by law.

13.3 Class Action Waiver

You agree to resolve disputes on an individual basis only and waive any right to participate in a class action lawsuit or class-wide arbitration.

14. Changes to Terms

14.1 Modifications

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website.

14.2 Notification

We will notify users of material changes via email notification, prominent notice on our website, and update to "Last Updated" date.

14.3 Continued Use

Your continued use of the Service after changes constitutes acceptance of the modified Terms.

15. Contact Information

For questions, concerns, or requests regarding these Terms, please contact us:

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, and Cookie Policy, constitute the entire agreement between you and Flighter.app regarding the use of our Service.